We have detected that some product batches of the Arc and Spike compasses have bubbles in the compass capsule.
We have invested countless hours in interviews with orienteers and product testing when developing the Arc and Spike series. Therefore, it is highly regrettable that we now have detected quality problems that lead to bubbles, and in some cases leakage, in the compass capsule.
We do everything in our power to improve this product for future deliveries. We are currently testing the compasses in stock by pressing the capsule and expose the compass to heat/cold and pressure to simulate altitude, to guarantee that the compasses we deliver are 100 % free from defects.
Send your defective Arc or Spike compass to us and get a refund
If you have detected bubbles in your Arc or Spike compass, please contact our customer service at email@example.com, and we’ll assist you in getting a full refund.
We apologize for any inconvenience this may have caused you.