Do I need an account to place an order?
No, you do not need to register to place an order, but you need to provide a valid email address and contact details in the checkout process.
Did my order go through?
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
How do I use a voucher code?
If you’ve received a voucher code for the online shop or using a promo campaign, it is filled in it the checkout process of your purchase. Simply write the code in the field in the checkout, and the total amount in your order will recalculate. It will be clearly stated what amount the voucher is before you continue to the payment step.
Can I make changes to my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. So, if you would like to make any changes, please contact the Customer Service team as soon as possible by phone or email. If your order has already been dispatched from our warehouse before you can cancel or change it by returning it to us for a refund when you receive it and place a new order.
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us.
When do I receive my order?
We dispatch all orders in 2-4 days on working days. Orders are not shipped on the weekends or holidays.
My order is missing.
Contact firstname.lastname@example.org and we will sort it out for you.
I did not receive an order confirmation.
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add email@example.com to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll sort it out for you.
Some pieces are missing from my order.
If pieces are missing from your order, contact firstname.lastname@example.org.
Do you offer free shipping?
We sometimes offer free shipping on online orders. This will be clearly stated before the payment process.